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| Accliptic Support |
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About Accliptic Support:While traditional trouble ticket functionality is provided, the software's real focus is on facilitating ongoing conversations with customers and potential customers alike using an intuitive, email-like interface. Advanced features such as triaging, message listing context display, full-text search, and a pre-written response manager help to ensure that those who contact your company receive timely, helpful responses.Recognizing that users want solutions without the wait, Accliptic Support also includes powerful self-help functionality. The software's knowledge base feature allows customers to quickly find answers to commonly asked questions and peruse documentation related to your products or services. It can also be used for internal needs, providing a centralized repository for your company's policies, procedures or other documentation.A discussion forum tool allows your customers to interact with eachother, providing guidance on topics that may fall beyond the scope of your support and building an expansive community that users may rely on. Like the knowledge base, you can create internal company discussion areas to facilitate collaboration between support personnel. An additional mail feature further enhances the cohesion between support and sales staff.Like all Accliptic Technologies products, Accliptic Support also offers an unprecedented degree of customization. Companies can easily modify the appearance of the software, integrating it into any existing web site.Whether used for customer service, sales or internal IT support, Accliptic Support offers a powerful solution that small and medium sized businesses can rely upon.
Price: $495 USD - Version: 1.0 - Platform(s): Linux - Unix - Updated: 09 December 2005
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| TopClass HelpDesk |
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TopClass HelpDesk is the perfect solution for providing online support to your customers. From small businesses to larger corporations, TakeScripts HelpDesk gives you the power and control you need to simplify communication with your clients - you'll save time and money.
Price: 25 - Version: 1.14 - Platform(s): Linux - Updated: 18 October 2005
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| Omnistar Live Help Desk and Live Chat Manager |
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The Omnistar Live customer support solution gives you the ability to chat with all your web site visitors in real time, manage a dynamic help desk and customize your own knowledge base.
Price: $99.95 - Version: 5.2 - Platform(s): Linux - Updated: 26 July 2005
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| iSupport |
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A robustly featured help desk solution equipped with ticket support system, knowledge base, FAQ and customer testimonial manager. Includes many features such as : template system, multiple administrator support, customizable ticket support form, subjects, and departments - knowledge base comment system, statistics, announcement manager, testimonial section and much more. iSupport includes the ability to convert past customer support tickets directly into knowledge base articles, FAQ questions or even testimonials! Extremely easy to install and customize.
Price: 39.95 - Version: 1.06 - Platform(s): Linux - Updated: 19 July 2005
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| Help Desk Script |
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Help Desk Script is both a Unix and Linux compatible program that is capable of handling unlimited departments, with unlimited staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form.
Price: $275 - Version: 1.0 - Platform(s): Unix/Linux - Updated: 06 July 2004
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| TicketForge |
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InfinityForge is a suite of tools designed to streamline management of clients and projects. Track customer information, customer support requests, team members and assignments, project goals and progress, as well as important documents from one convenient interface. InfinityForge's modular architecture and many options make it easy to customize InfinityForge to fit your needs. InfinityForge includes several modules, with new modules constantly being developed:
Price: - - Version: - - Platform(s): Unix, Linux, Win NT/2000/XP - Updated: 06 July 2004
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| Alarit Help Desk |
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Help Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
Price: $190 - Version: - - Platform(s): Unix, Linux - Updated: 06 July 2004
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| eSupport |
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Do you use multiple scripts to handle your customer support? eSupport has a powerful and unique customer support center where your clients can go through existing knowledgebase articles, troubleshoot their problems, download common files, be up to date on company news or even submit a ticket in case they have any problems.
Price: $99.95-399.95 - Version: - - Platform(s): All - Updated: 06 July 2004
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| InnovateHelpDesk |
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innovateHelpDesk is an easy-to-use state-of-the-art support desk solution. You will reduce your costs for support services and increase client satisfaction. Installation of innovateHelpDesk takes only a few minutes and it can run on any server. With it's highly intuitive user interface, there is no need to spend hours training your support staff.
Price: $75.00 - Version: 2.0 - Platform(s): All - Updated: 06 July 2004
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| Heathco Help Desk |
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Heathco Help Desk is the perfect solution for providing online support for your customers. From small businesses to larger corporations, HHD gives you the power and control you need to simplify communication with your clients - you'll save time and money. Unlimited staff members can be assigned to an unlimited number of departments. Setting up auto-replies gives relevant information to customers while they wait for a reply. A built-in knowledge base reduces the time your staff will spend responding to frequently asked questions. Find out why Heathco Help Desk is the way to streamline your online customer support.
Price: 199.99/Free Trial - Version: 2.0 - Platform(s): Unix - Updated: 06 July 2004
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