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| Progsys |
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Progsys is multi-platform compatible. Supportsystem for programs. Features: Data stored in MySQL, administration interface, support for multiple languages, support for multiple instances in one database, own header/footer can be defined for every program, bugtracking, ToDo list, changelogs, feature requests, reference list, and download counter.
Price: GPL - Version: 0.91 - Platform(s): Other - Updated: 06 July 2004
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| Sitechatter Live Help Solution |
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Sitechatter Live Help Solution is multi-platform compatible. Give better customer support with Sitechatter Live Help Software. Initiate Chat with your web site visitors. Push images and web pages directly to their desktop. Unlimited support reps, unlimited chats. Used by web sites and companies in 15 countries around the world. Secure solution available.
Price: $10 - Version: ? - Platform(s): Unix/Linux/Windows - Updated: 06 July 2004
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| Sitepanel 2 |
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Sitepanel 2 is multi-platform compatible. SitePanel 2 is a fully featured enterprise level support and information centre for web hosts and their clients. The system allows submissions of support tickets by clients via email piping or the visually appealing (and skinable) web-based interface. Written in the powerful, yet efficient PHP scripting language, SitePanel is scalable and effective allowing you to provide structured managable support to your clients.
Price: ?40 ($65) - Version: 2.1.5.1 - Platform(s): Other - Updated: 06 July 2004
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| Support Center |
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Support Center is Unix compatible. Support Center is a PHP/MySQL based customer support system that increase the productivity and efficiency of your support staff. Main features: staff logging, in-built knowledge base, multiple languages support, automated email notifications, email templates, customizable end user interface, admin can create and manage unlimited techs, access to open, assigned and closed tickets, view and manage users database, view customer's support history or info by a click, and much more.
Price: $99.95 - Version: 1.8 - Platform(s): Unix - Updated: 06 July 2004
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| Support Services Manager |
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Support Services Manager is multi-platform compatible. SSM is a full-featured application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems & reduce the time and effort required in providing award-winning technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk & Web Community.
Price: Free (STI EULA) - Version: 1.0 BETA - Platform(s): Unix/Linux/Windows - Updated: 06 July 2004
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| Systems Panel |
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Systems Panel is multi-platform compatible. Systems Panel v1.0 features 6 functions for organizing any size IT department. It can manage your documentation with it's knowledge base, track user problems through its built in ticket system, and manage your contacts with a directory database. Plus it offers system inventory management so serial/model numbers or IT inventory are easily tracked. In addition it can be implemented along side your company Intranet site, so users can enter trouble tickets right from their web browser.
Price: 25.00 - Version: 3.0 - Platform(s): Unix/Linux/Windows - Updated: 06 July 2004
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| Orbitsupport |
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Orbitsupport is a multi-platform compatible script that allows you to increase sales and improve your customer relationships by rapidly responding to customer inquiries. OrbitSupport is a full featured live support system written in PHP and MySql with source code included. Features multiple departments and operators, transcripts, offline messages, canned responses and commands, and customizable templates. Also includes traffic reports and the ability to ban the ip's of abusive users. Lifetime upgrades are included and we are very responsive to feature requests.
Price: $99 - Version: 1.0 - Platform(s): Unix/Linux/Windows - Updated: 06 July 2004
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| Online Help Desk |
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Online Help Desk is a multi-platform compatible online help desk that helps track your customer support requests. Customers can login to request support in an attractive web based interface or customers can send an email to request support. Support requests are assigned a unique ticket ID which is searchable by customers and techs. All tickets are archived. Color coded status codes.
Price: $699 - Version: ? - Platform(s): Unix/Linux/Windows - Updated: 06 July 2004
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| Phplivechat |
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Phplivechat is multi-platform compatible. phpLiveChat allows you to chat LIVE one-on-one with your customers via your website. Instantly notifies you when someone wants to chat, notifies you when a user leaves chat session, online/offline images change on the fly! It can handle multiple support chat requests at one time, or forward chat sessions to other representatives, sound events, Track Visitors, Initiate Chats, push webpages, multiple departments, Department-specific chat icons and more!! Comes with 1 yr. of FREE upgrades!
Price: $84.99 - Version: 2.5 - Platform(s): Other - Updated: 06 July 2004
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| Crm Commercial Call Tracking Tool |
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Crm Commercial Call Tracking Tool is multi-platform compatible. The CRM commercial tracking tool is to be used for tracking customer requirements, complaints, etc. It creates management summaries, PDF status reports etc. It is suitable for any department in which something comes in, must be handled and goes out.
Price: Free - Version: 1.9.2 - Platform(s): Unix/Linux/Windows - Updated: 06 July 2004
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