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| ActivDesk SQL |
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ActivDesk SQL is a feature rich web based help/support desk system. In today's information age, your customers deserve and demand great customer support. ActivDesk has been designed for this from start to finish, no matter how demanding the task. Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more.
Price: $299 - Version: 1.0 - Platform(s): Linux - Updated: 11 February 2006
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| CosmicContacts |
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Once you use CosmicContacts v2.5 you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments.
Price: $139 - Version: 2.5 - Platform(s): All - Updated: 05 June 2005
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| SunnyScript's MessageSuite (plus) |
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Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow. Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information.
Price: $99 USD / $199 USD (plus release) - Version: 3 - Platform(s): Linux - Unix - Windows - Updated: 16 February 2005
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| Cns Live Help |
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Cns Live Help is a Unix compatible script that provides 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate.
Price: $55 AUD - Version: 1.1 - Platform(s): Unix - Updated: 08 July 2004
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| Cgiresource.de - Supportsystem |
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Cgiresource.de - Supportsystem is a Unix compatible ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files.
Price: Free - Version: 1.3 - Platform(s): Unix - Updated: 08 July 2004
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| Ascad Support System |
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Ascad Support System is a multi-platform compatible script that is loaded with both a ticket and livechat system, and brought together in an easy-to-use control panel, you'll finally be able to give your customers the support that they deserve. AdSupport comes with free installation and support.
Price: Free - Version: v1.0.1 - Platform(s): Unix/Linux/Windows - Updated: 08 July 2004
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| A1 Support |
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A1 Support is a Unix compatible full featured customer support system based on MySQL. Assigns tickets to support cases, keeps track of discussion threads. Support database is completely searchable. Also supports image uploading (screen shots), IP and password based security. Assign cases to individual support personnel, assign priorities. Sort queue on case ref number or priority.
Price: 69.95 - Version: 1.0 - Platform(s): Unix - Updated: 08 July 2004
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| customer Quest |
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customer Quest is a multi-platform compatible customer relation script to keep incoming support calls organized allowing customers to track the progress of their request and respond to it. - Web based, password protected administration - Ticket administration - New-Request alert - Customer reaction control - Helper tracking - Easy login without ticket-numbers - Easy online Q & A editing and adding - Complete customer history - Multi-Admin feature - Activity logging - Switchable email-notifications, etc.
Price: variable - Version: ? - Platform(s): Unix/Linux/Windows - Updated: 08 July 2004
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| OTRS |
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OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
Price: GNU - Version: 1.1.3 - Platform(s): Unix, Linux, Win NT/2000/XP - Updated: 08 July 2004
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| Help Desk OnlineTM |
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Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations:
Price: $99.95/$199 - Version: 2.15 - Platform(s): Unix, Linux, Win NT/2000/XP - Updated: 08 July 2004
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